Refund policy

 

Return & Refund Policy

 


Last updated: February 9, 2026


At THE AURA CLUB, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

 

 

 

1. Return Eligibility

 


You may be eligible to return a product if:

 

  • The item is received in a damaged or defective condition

  • The incorrect product was delivered

 


To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.

 

 

 

2. Return Timeframe

 


All return requests must be initiated within [7 DAYS] from the date of delivery. Requests made after this period may not be accepted.


To initiate a return, please contact us at [EMAIL ADDRESS] with your order number and clear images of the product.

 

 

 

3. Non-Returnable Items

 


The following items are not eligible for return or refund:

 

  • Custom-made or personalized products (unless defective or damaged)

  • Items purchased on sale or under special promotions (unless stated otherwise)

  • Products that show signs of use, washing, or damage caused after delivery

 

 

 

 

4. Damaged or Defective Products

 


If you receive a damaged, defective, or incorrect item, please notify us within [7 DAYS] of delivery by emailing [EMAIL ADDRESS] along with clear photos or videos as proof.


Upon verification, we will offer a replacement, exchange, or refund at no additional cost, as applicable.

 

 

 

5. Exchange Policy

 


Exchanges may be offered for eligible products, subject to stock availability. For custom-made items, exchanges may be limited or unavailable unless there is a defect or error from our side.


Exchange requests must be made within [7 DAYS] of delivery.

 

 

 

6. Refund Process and Timing

 


Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.


Approved refunds will be processed within 10 to 15 business days to the original payment method used during purchase. Please note that it may take additional time for your bank or payment provider to reflect the refund.

 

 

 

7. Return Shipping Costs

 

 

  • If the return is due to a defect, damage, or incorrect product, return shipping costs will be borne by THE AURA CLUB.

  • If the return is for any other eligible reason, return shipping costs must be covered by the customer unless stated otherwise.

 


Shipping charges (if any) are non-refundable.

 

 

 

8. Cancellations

 


Orders can be cancelled only before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.

 

 

 

9. Contact Information

 


For any questions or assistance regarding returns, refunds, or exchanges, please contact us:


Store Name: The Aura

Email: glorsenterprise@gmail.com

Business Address: Sky Gateway D Mart Road, Waghodia Road Waghodia, B-1104, Vadodara, GJ, 390025, IN